Senior Technical Support Engineer Automotive

Vacancy information

Disciplines:Techniek & Engineering
Career level:Professional (> 6 jaar)
Final apply:01-04-2019
Do you know what it takes to be the ‘eyes and ears’ for our customers regarding their product- and process improvements?


What's your job?

As Technical Support Engineer you are responsible for giving technical advice to Automotive customers, notably about the interaction between our products and their processes. 

How does a typical day look like:

It is inherent to the job that no day will be the same. Some days are with internal meetings only, other days might be spend travelling and visiting customers. And even if your agenda might appear empty, events happening in the field might need to demand swift action from the Technical Support Engineer. A major factor of the job is focussed on trouble shooting and problem solving in an automotive OEM way of thinking. Due to the fact that you are part of an (international) account team, it is important to have good communication skills and be sensitive to possible commercial consequences of technical decisions.

Why is this such a challening position?

  • You are responsible for expressing the ‘Voice of the Customer’ to the manufacturing hubs, thereby directly influencing the outcome of Automotive Customers’ technical customer satisfaction.
  • Your customers are existing customers with whom Tata has forged long term commitments. In order to achieve the goals set by various stakeholders such as our Sales & Marketing department, our Manufacturing hubs and Automotive customers, you will be required to regularly meet with the Tata departments involved and to travel to customers on a frequent basis.
  • You are required to advise on product improvements, striving to continuously match customer expectations with an improved product performance as well as advising our Sales and Marketing colleagues about how improvements in product mix may be made to increase technical customer satisfaction.

Is this you?

The role of Support Engineer is of enormous strategic value in our organisation, which is why we are looking for a professional with multidisciplinary skills:

  • You have a technical background, on a Bachelor or Master level in Metallurgy, Material Science or another strong technical equivalent
  • You have experience or strong affinity in/ with the automotive industry.
  • You have a strong a strong quality mindset, combined with an affinity for commerce
  • You are pro-active and are comfortable taking the initiative
  • You have a service oriented mindset, focusing on aiding customers in order to develop themselves in their market
  • You are willing to travel 2-4 times a month (on average)
  • You are flexible and are able to quickly learn about customers’ processes and implement these learnings in our own processes, and vice versa.
  • Your continuous improvement mindset comes naturally to you
  • You are fluent in English and French or German. Fluency in Italian is big plus. 

What do we offer?

  • A wide range of development and growth opportunities within Tata Steel.
  • Very interesting secondary terms such as a variable profit sharing and a fixed end-of-year bonus of 2% and 8% holiday allowance.
  • minimum of 25 vacation days and 11.5 days ADV.
  • Excellent benefits including a beneficial pension scheme.
  • A competitive salary based on qualifications and experience.
  • Flexible working hours and a good work/life balance.
  • A role  in which you can be a company expert by bringing forth technological insights based on detailed research analyses. These insights are utilized in  innovative process and product development projects.
  • Plenty of growth opportunities within Tata Steel.

What's your department?

Customer Technical Services (CTS) is part of the larger Technical department on the IJmuiden site. CTS is responsible for product quality at the customer and for technical services for and with the customer. CTS works in close cooperation with other similar departments in other manufacturing hubs and operate on a European level. An intensive cooperation in a multidisciplinary account team ensures and continuously improves the Tata customer experience.

Your team: 

You will work in an international team with multiple nationalities and age groups. All of them are service oriented and customer focused. We are based in manufacturing hubs located in several different countries and sales offices all over the world. Although our departments main focus is on Europe, we easily connect with colleagues in Mexico or South Africa if we need to. The working environment is dynamic and no day is the same. We meet in the office but also several times a year outside office hours for drinks or different social events.

Apply or learn more?

Are you excited about this job? Apply via the application button and do not forget to include your motivational letter. If you have any questions or need more information, please contact Jerrol Spier, Corporate Recruiter, phone 0251-494685.

An assessment may be part of the application procedure.

Is this job not suitable for you, but do you know someone who fits perfectly? Please share this vacancy.

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Application process

1. Apply

Good choice, you have applied! We are going to review your application and contact you as soon as possible.

2. First interview

We already know a lot about you, but we would also like to know you personally and hear from you why you think you are fit with us.

3. Follow-up interview(s)

There are more colleagues who would like to get to know you. We would also like to take this opportunity to show you more about us.

4. Contract proposal

Nice, you are just ahead of the start of a new challenge. Because of our own Tata Steel cao we offer you a good employment package, which we would like to explain in a personal conversation.

5. Employed

Congratulations, we have become colleagues! Getting acquainted with the special world of steel production can start now.

More information?

Jerrol Spier
T: +31 (0) 251 494685

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